Returns Policy

General Returns

It’s important to us that you’re completely satisfied with our products. We will gladly accept returns on all full priced items within 14 days of recieval. For returns to be accepted the products must be in new, unworn, unwashed condition with tags attached.

Please Note

• Returns for manufacturer or supplier error will be free of charge.
• Refunds and replacements will only be issued for manufacturing faults. This does not include general wear and tear.
• Sale items, Pre-Loved items and Imperfect items cannot be returned or exchanged.

If you would like to process a return or exchange an item, please visit our online return portal to request a return.

Australian Domestic Returns

Oli. offers Checkout+ to Australian customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. All Returns labels must be purchased through our customer portal.

Instant Exchange items must be returned within 14 days or you will be charged the full amount if your items aren’t in the mail after the return window time expires. A $1 hold authorisation will come into account to collect credit card information for Exchanges.

International Returns

Customers outside of Australia can process a return through our portal to receive a returns label. All International returns are eligible for a credit exchange. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Please note, returns for manufacturer or supplier error will be free of charge.

In Store Returns

All online orders can be returned to our Northbridge store if they comply with the returns policy above. In Store purchases can also be returned online. We offer credit vouchers and exchanges however cannot guarantee the store will have all stock available online. Please call our store on 0402 711 550 if you wish to confirm before visiting. All purchases made in store are subject to the same terms and conditions as online orders.

For any other queries about returns and exchanges please contact orders@oliclothing.com