FAQ

All orders are shipped within 2 business days of purchase on business days. Orders are not processed on weekends or public holidays.

We ship domestic orders over $150 with free standard shipping.

Domestic shipping is through Australia Post, and you have the option of standard or express shipping (see checkout for shipping rates).

Once your order has been shipped you will receive an email notification with tracking information.

All international orders are shipped with DHL. Please allow 3-5 business days for your order to arrive.

It’s important to us that you’re completely satisfied with our products therefore we offer free returns in Australia. We will gladly accept returns on all full priced items within 30 days of receipt.

During the Christmas period we will gladly accept returns 60 days from purchase. For returns to be accepted the products must be in new, unworn, unwashed condition with tags attached. We offer credit voucher only.

Mystery Box purchases cannot be returned.

Refunds and replacements will only be issued for manufacturing faults, please note this does not include general wear and tear.

Unfortunately we cannot accept returns or exchanges on Oli x Pargo water bottles and coffee cups for hygiene reasons. 

Sale items including mystery boxes cannot be exchanged.

ORDER ENQUIRIES

General enquiries

For any general queries or concerns please contact jamie@oliclothing.com